Amazon Account Health Recovery Playbook | SellerAIStack

执行步骤

Capture the exact notification and affected metrics

Record the notification date, the stated issue, affected orders or listings, and current Account Health indicators. Do not start by guessing at the cause.

Contain the immediate operational risk

Pause or correct the process that could continue creating defects, cancellations, late shipments, or policy violations. Preserve records before changing historical settings.

Verify account ownership and access

Review user permissions, legal entity information, payment details, and account access. If a related-account issue exists, do not create a replacement account.

Prepare a factual corrective action record

State the root cause, the immediate correction, and the prevention control. Use only evidence you can support with internal records.

Run a weekly prevention review

Review fulfilment settings, cancellation causes, customer service issues, and Account Health notifications on a fixed weekly schedule.