常见症状

  1. Account Health score declines
  2. High order defect, late shipment, or cancellation indicators
  3. Performance notification about fulfilment or customer service

可能原因

  1. Inventory or handling times are inaccurate
  2. Orders are cancelled after purchase
  3. Customer issues are not resolved quickly
  4. Operational metrics are reviewed too late

排查清单

  1. Check Account Health and performance notifications regularly
  2. Compare handling-time settings against actual operations
  3. Identify products and fulfilment methods driving defects
  4. Review cancellation and late-shipment root causes

解决步骤

  1. Correct handling time and inventory settings
  2. Pause listings that cannot be fulfilled reliably
  3. Resolve open customer issues through approved channels
  4. Track metric trends weekly and document operational changes

相关平台规则